Shipping

Free Shipping

We provide free shipping to our products, order take 1-3 business days to process before ship.

Free Shipping carriers are Hong Kong Post, USPS for US customers, Royal Mail for UK customers

Expedited shipping carriers are UPS Express and EMS SpeedPost.

All orders come with tracking number after shipped.

Csutomers please expect to receive order in 6-14 business days, 3-5 business  days after shipped.

We do reserve the option of determining the specific shipping method.

Customs / Duty

We will declare the package as low value and gift on the custom declaration in order to lower tax/duties, but usually international orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details.

Shipping Problems

If an International order is received damaged or not received at all, an insurance claim must be initiated and finalised before customer compensation or product replacement is executed by sugesswatch.com. If the item is received damaged, please contact sugesswatch.com. within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.