Free Shipping
We provide free shipping to all around the world, orders take 1-3 business days to process before ship.
Free Shipping carriers is Hong Kong Post's E-Express.
Expedited shipping carriers are EMS SpeedPost.
All orders come with tracking number after orders shipped.
Customers please expect to receive order in 6-14 business days for free shipping, 3-5 business days for Expedited shipping after shipped.(Customs inspection period not included.)
We do reserve the option of determining the specific shipping method.
Customs / Duty
We will declare the package as low value and gift on the custom declaration form in order to lower tax/duties, but usually international orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details.
Shipping Problems
If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by sugesswatch.com. If the item is received damaged, please contact sugesswatch.com. within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.
