Shipping
Free Shipping
We provide free shipping to all around the world, orders take 1-3 business days to process before ship.
Free Shipping carriers is Hong Kong Post's E-Express.
Expedited shipping carriers are EMS SpeedPost.
All orders come with tracking number after orders shipped.
Customers please expect to receive order in 6-14 business days for free shipping, 3-5 business days for Expedited shipping after shipped.(Customs inspection period not included.)
We do reserve the option of determining the specific shipping method.
Customs / Duty
We will declare the package as low value and gift on the custom declaration form in order to lower tax/duties, but usually international orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details.
Shipping Problems
If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by sugesswatch.com. If the item is received damaged, please contact sugesswatch.com. within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.
Frequently Asked Questions
1. What are the different types of watch movements available?
Sugesswatch offers a variety of movements including automatic and manual winding watch movement. Visit sugesswatch.com to explore our collection.
2. How do I choose the right watch size for my wrist?
Finding the perfect fit is essential. Sugess Watch fits most of the wrist, up to 7.2 inches. Visit sugesswatch.com to explore our collection.
3. What is the difference between automatic and manual winding watches?
The primary difference between manual and automatic watches is the power source for the mainspring. Manual watches require winding approximately once a day, while automatic watches depend on the natural movement of your wrist. Visit sugesswatch.com to explore our collection.
4. Can I swim or shower with my watch?
The water resistance of our watches varies depending on the model. You can swim even dive with our Ocean Star series watches, please visit https://sugesswatch.com/collections/ocean-star to discover more.
5. Do you offer warranty on your watches? What does it cover?
Sugesswatch provides a comprehensive warranty with each timepiece purchased, covering manufacturing defects and ensuring customer satisfaction. Details regarding warranty coverage can be found on https://sugesswatch.com/pages/warranty-maintenance
6. What materials are commonly used in watchmaking?
Sugesswatch prides itself on using high-quality materials in crafting our timepieces, including stainless steel, sapphire crystal, and genuine leather. Explore our website to discover more about our commitment to quality craftsmanship.
7. Are your watches suitable for formal occasions?
Our watches are meticulously designed to exude elegance and sophistication, making them ideal companions for formal events and everyday wear alike. Explore our collection on sugesswatch.com to find the perfect timepiece for any occasion.
8. Do you offer customization options for your watches?
Yes, we customization for a number of watch models. Please visit https://sugesswatch.com/collections/logo-customize for any available customization details.
9. What is the power reserve of the watches you sell?
Our watches feature varying power reserves depending on the movement type and model. Most of them offer 35+ power reserve.
Explore the specifications of each timepiece on sugesswatch.com for detailed information.
10. Do you offer eco-friendly or sustainable watch options?
Sustainability is important to us. While not all our watches are explicitly labeled as eco-friendly, we strive to incorporate sustainable practices into our manufacturing processes. Learn more about our sustainability efforts on sugesswatch.com.
11. Are your watches suitable for daily wear?
Designed for durability and style, our watches are perfect for daily wear, offering both functionality and elegance to complement your everyday activities. Find your perfect daily companion on sugesswatch.com.
Do you offer watches with specific complications, such as chronographs or moon phases?
12. Do you offer international shipping?
Yes, Sugesswatch proudly offers international shipping to bring our elegant timepieces to customers worldwide. For shipping details and rates, please visit https://sugesswatch.com/pages/shipping
