Maintenance

WARRANTY

Sugess Watch warrants that products are free of defects in both materials and workmanship for ONE year from PURCHASE DATE .

If the watch exhibits a defect through normal use, Sugess Watch will at its option, either regulate, adjust, repair or replace the movement, as necessary within a reasonable time after the watch is returned during the warranty period. If this is not possible or uneconomical in our opinion, we will provide a replacement in the form of a same or equivalent model at our discretion. Return shipping is paid by Sugess Watch.
 
What the ONE Year warranty does not cover:
(a) Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.
(b) Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.
(c) Damage and/or scratches to the finish of the case, mirror, bracelet, strap or other components caused by wear or accident.
(d) Moisture damage to a watch not marked ‘water resistant’ on the case back or damage from moisture in ‘water resistant’ models that is a result of opening the watch, broken or damaged components.
(e) Damage caused by the consumer’s failure to have the watch serviced at the consumer’s expense in accordance with the schedule of regular maintenance.
(f) Product that are not purchased directly on Sugess Watch Website.
(g) the Sugess Watch handled by non-authorized persons (e.g. for battery replacement, movement, services or repairs) or which has been altered in its original condition beyond Sugess Watch’s control.
 
The warranty is void if the serial numbers or product date codes or other tracking marks have been removed, altered or obliterated.
 
Requesting Warranty and Other Watch Repair:
Please contact us

Frequently Asked Questions

1. What are the different types of watch movements available?

Sugesswatch offers a variety of movements including automatic and manual winding watch movement. Visit sugesswatch.com to explore our collection.

2. How do I choose the right watch size for my wrist?

Finding the perfect fit is essential. Sugess Watch fits most of the wrist, up to 7.2 inches. Visit sugesswatch.com to explore our collection.

3. What is the difference between automatic and manual winding watches?

The primary difference between manual and automatic watches is the power source for the mainspring. Manual watches require winding approximately once a day, while automatic watches depend on the natural movement of your wrist. Visit sugesswatch.com to explore our collection.

4. Can I swim or shower with my watch?

The water resistance of our watches varies depending on the model. You can swim even dive with our Ocean Star series watches, please visit https://sugesswatch.com/collections/ocean-star to discover more.

5. Do you offer warranty on your watches? What does it cover?

Sugesswatch provides a comprehensive warranty with each timepiece purchased, covering manufacturing defects and ensuring customer satisfaction. Details regarding warranty coverage can be found on https://sugesswatch.com/pages/warranty-maintenance

6. What materials are commonly used in watchmaking?

Sugesswatch prides itself on using high-quality materials in crafting our timepieces, including stainless steel, sapphire crystal, and genuine leather. Explore our website to discover more about our commitment to quality craftsmanship.

7. Are your watches suitable for formal occasions?

Our watches are meticulously designed to exude elegance and sophistication, making them ideal companions for formal events and everyday wear alike. Explore our collection on sugesswatch.com to find the perfect timepiece for any occasion.

8. Do you offer customization options for your watches?

Yes, we customization for a number of watch models. Please visit https://sugesswatch.com/collections/logo-customize for any available customization details.

9. What is the power reserve of the watches you sell?

Our watches feature varying power reserves depending on the movement type and model. Most of them offer 35+ power reserve.

Explore the specifications of each timepiece on sugesswatch.com for detailed information.

10. Do you offer eco-friendly or sustainable watch options?

Sustainability is important to us. While not all our watches are explicitly labeled as eco-friendly, we strive to incorporate sustainable practices into our manufacturing processes. Learn more about our sustainability efforts on sugesswatch.com.

11. Are your watches suitable for daily wear?

Designed for durability and style, our watches are perfect for daily wear, offering both functionality and elegance to complement your everyday activities. Find your perfect daily companion on sugesswatch.com.
Do you offer watches with specific complications, such as chronographs or moon phases?

12. Do you offer international shipping?

Yes, Sugesswatch proudly offers international shipping to bring our elegant timepieces to customers worldwide. For shipping details and rates, please visit https://sugesswatch.com/pages/shipping